FAQ

To make a reservation with Naé Vacances, several options are available to you:

Online Reservation:

You can book online 24/7 on our website www.nae-vacances.com. Payment by credit card (Visa or Eurocard/Mastercard) is required to validate your reservation. After submission, our Reservation Service will manually verify your request within 24 working hours. You will receive a confirmation once this verification is completed.

Reservation by Phone or Email:

You also have the option to book by calling our reservation center at 02 99 90 35 09 (toll-free number) or by sending an email to info@nae-vacances.com. Our team of advisors will assist you to ensure availability and the rate for a defined period, as indicated in your option contract. Please note that your option will become a confirmed reservation after the payment of the requested amounts within the allotted time. In the absence of payment within the deadlines, the option will be canceled by our Reservation Service.

For any reservation, a deposit of 30% of the total amount of the stay is required to confirm the booking. The balance must be paid according to the terms indicated in our General Terms and Conditions of Sale, available on our website.

View our General Terms and Conditions of Sale for more details.

Payment Methods at Naé Vacances:

1. By Credit Card:

• By clicking on the "My Account" link at the top right of your screen, or by directly contacting Naé Vacances customer service by phone or email via our contact form.

2. By Bank Transfer:

Details for payment by bank transfer will be provided upon reservation confirmation.

3. By Vacation Vouchers:

• If you wish to pay for your stay using vacation vouchers, we advise you to send your payment "at declared value" to the address stated on your reservation contract or confirmation.
• We decline all responsibility in case of loss or theft during the transit of your payment.
• Vacation vouchers must be sent with their original stubs, with the "holder’s name" field filled in, all detached from the voucher book and not stapled, taped, or attached to any support.
• Payment by paper vacation vouchers is possible up to 30 days before the start date of your stay. Once your payment is received, you will receive a confirmation email. It is not possible to pay the deposit for the stay with paper vacation vouchers; however, this remains possible with Vacation Vouchers Connect.

4. By Vacation Vouchers Connect:

• Follow the instructions from your ANCV mobile app. The minimum amount for this payment method is €20.
• You can choose the amount you wish to use in Vacation Vouchers Connect. If necessary, enter your credit card number to pay any additional amount before finalizing the payment.

5. In Installments Without Additional Fees:

The deposit must be paid in full at the time of booking to confirm your stay. The balance is due 30 days before your arrival date. You can pay this balance in installments without additional fees, as long as this deadline is met.

Our Naé Vacances campsites and rentals are not approved by VACAF.

When making your reservation, you can select the "pitch choice" option and indicate your preferences, the desired pitch number, or specify adjacent pitches in the "comments" field. This option is paid (€39 per stay). If unavailable, we will contact you to offer an alternative.

For any group booking (more than 6 accommodations), please contact our reservation center by phone at +33 (0)2 99 90 35 09 or via our contact form.

Domestic pets are allowed in all our Naé Vacances campsites, with a limit of 2 animals per pitch. They are allowed in mobile homes, camping pitches, and unique accommodations, but prohibited in villas, bungalows, and apartments. The vaccination record must be up-to-date upon check-in. The additional fee varies between €6 and €14 per night depending on the period. Dogs of the 1st category (attack dogs, e.g., pit bulls) and 2nd category (guard and defense dogs, e.g., rottweilers) are prohibited. Pets must not be left roaming or confined in the absence of their owners.

During your reservation, each participant must be registered, regardless of age. Therefore, a baby counts as a person.

Anyone under 18 must be accompanied by their legal guardian throughout the entire stay. Groups of minors without an adult will not be admitted.

To know the terms of your credit or to use it, please contact one of our advisors at +33 (0)2 99 90 35 09 or via our contact form. Please have your client number handy to facilitate processing.

You can pay the balance of your stay from your My Account area (located at the top right of your screen) or by calling our Naé Vacances advisors at +33 (0)2 99 90 35 09.

To modify your reservation, please contact our customer service at +33 (0)2 99 90 35 09 or send an email to info@nae-vacances.com.

To cancel your reservation, please contact our customer service at +33 (0)2 99 90 35 09 or send an email to info@nae-vacances.com. The cancellation terms are available in our General Terms and Conditions of Sale.

You can access your client account by visiting our website www.nae-vacances.com and clicking on "My Account" at the top of the page. Enter your reservation number and your name to log in.

Your client number and reservation number are available in the confirmation email you received after making your reservation. If you cannot find it, please contact our customer service at +33 (0)2 99 90 35 09 or send an email to info@nae-vacances.com

If you arrive after the reception is closed, we offer a late check-in. Contact the reception of your establishment and our hostesses will be happy to explain the procedure to follow. Important! If you arrive after 11pm, access to the pitch will be on foot.

We recommend that you submit your request via our contact form or directly by email to info@nae-vacances.com. Our advisors will be happy to assist you!

After your departure, a verification by the accommodation team is carried out. Your deposit will be automatically released within 20 days.

No, the kids’ club is free.

The kids’ club is open during the school holidays in April and summer. As for the teens’ club, it is open only during the long summer holidays.

It is accessible for children aged 4 and over, subject to cleanliness.

Yes, although during the off-season there are fewer. Find our schedules on the Cool’n Camp app, available for free on the App Store or Google Play.

It is possible to rent baby equipment by item at €3 per night for the travel cot, high chair, umbrella stroller, bathtub, or potty. We offer the rental of the complete kit (baby cot, high chair, umbrella stroller, and bathtub) for €49 per week or €9 per night.

The campsite offers free WIFI at the bar/restaurant area and paid access at your pitch if desired. The rate is €4 per day, €15 per week, €25 for 2 weeks.

Yes, but only charcoal barbecues. You can rent one directly at reception depending on the duration of your stay: €35 per week, €15 per weekend, and €20 for mid-week.

Our cleaning service packages range between €100 and €300 depending on the size of the accommodation. Please note that the cleaning package must be booked at least 1 week before arrival, subject to availability. To opt for this service, please contact the campsite directly, as the contact details are provided on your reservation confirmation.

Yes. It operates with tokens available for purchase at reception. (€6 per token)

Each campsite is equipped with 2 charging stations.

No, swim shorts are not allowed in the pool.

Access within the aquatic areas is possible for people with reduced mobility.

The pools are open from 10am to 7pm in the low season and from 10am to 8pm in July/August.

The water in the outdoor aquatic area is heated between 26°C and 27°C, while the water in the indoor aquatic area is heated between 27°C and 28°C. However, for outdoor aquatic areas, the water temperature may vary depending on weather conditions and the time of day.

Accommodations are available from 4pm and pitches from 2pm in the campsites. For the apartment in Réunion, check-ins are from 3pm according to the concierge schedule.

Check-out is at 10am for accommodations and 12pm for pitches in the campsites. For the apartment in Réunion, departure is before 11am.

If you arrive after the reception is closed, we offer a late check-in. Contact the reception of your establishment and our hostesses will be happy to explain the procedure to follow. Important! If you arrive after 11pm, access to the pitch will be on foot.

The temperature of our spas is set at 38°C.

No, because the antenna connection is not available.

Yes, pillows and duvets are provided. Sheets are not provided, except for the VIP, VIP SPA, Exclusive, and Prestige ranges, but they can be rented. Price: €20 per single bed and €25 per double bed. This includes 1 or 2 flat sheets and pillowcases. As for the towel kit (one large and one small towel), it can be rented at a rate of €15 per kit. This kit is, however, provided in the Exclusive and Prestige ranges.